Someone to figure it out with you, and then handle it.
Your sales team is busy but not closing, and nobody knows whether that’s the software, the training or the process. Month-end still takes four days. A provider isn’t delivering. Something needs doing and nobody has time to work out what, let alone make it happen.
We work out what’s actually wrong, find the right people and solutions, and manage it through to a result you can measure. One person accountable the whole way.
Right now this is spread across your company.
We give it one place to go.
Someone to figure it out with you, and then handle it.
Work gets done differently by every person who touches it, month-end takes four days, and nobody can say where the time goes. We map what actually happens, find where it breaks, and fix it.
Everybody is selling you something. We work out what you actually need, compare the real options on cost over three years rather than one, and run the implementation so it gets used instead of bought.
Enquiries are up and bookings aren’t. Before anybody buys a CRM, we find out whether it’s the software, the training, the process or who owns the follow-up.
Subscriptions nobody cancelled, three tools doing one job, a contract that quietly went up 14%. We find it, and we implement the savings rather than listing them.
Or a contract is up for renewal and nobody has looked at it in four years. We review what you’re paying for, compare the alternatives, and handle the switch if there is one.
A move, a system replacement, an integration after an acquisition — work that crosses departments and outside firms, where the hard part is coordination rather than any one task.
These are the kinds of thing we’re asked about, not a list of what we’ll take on. If your problem isn’t here, describe it in your own words and we’ll tell you honestly whether we’re the right people — and who is, if we aren’t.
Payroll · Benefits · Insurance · Banking · Accounting
IT support · Cybersecurity · Software · Phones & internet
Legal · Recruiting · Audit · Consultants
Facilities · Cleaning · Security · Equipment · Projects
Some of this needs a licensed professional — an insurance broker, a lawyer, a licensed contractor. In those cases they do the work and you hire them directly. We help you pick the right one and handle everything around it.
Try it
Here’s what we’d look at
You tell us what’s going on. We learn the situation, research the options, and come back with a recommendation and the reasoning behind it — not a list of names to call. Once you’ve decided, we handle what happens next.
Working together
Whether you need help with one project or want an ongoing partner to manage your outside providers, we can work around what your business needs. Starting with one project is a straightforward way to see how RPS works.
Most contracts need notice before you can leave, and switching providers takes time on top of that. Put those together and the real deadline is usually months before the renewal date on your contract.
We keep a list of your contracts and renewal dates and work backwards from when things actually need to start — so you get a real choice instead of finding out too late and having to sign for another year.
Why us
We’re not a software company and we’re not owned by any provider. If what you already have is working fine, we’ll tell you that instead of finding you something to buy.
You’ll have a consistent point of contact who understands your business, keeps track of the details and follows through. You won’t have to explain your situation again every time something comes up.
Picking a provider is the easy part. We stay involved through the switch, the setup, and anything that goes wrong along the way.
Your contracts, your renewal dates, what each provider promised. Next year when something comes up, you’re not starting from scratch or digging through old email.
Someone you can actually call.
Ridge was started by Will Friedman. He spent his career in accounting and finance — auditing at EY, working in fund operations, and running financial operations as a Controller — and has managed business operations and teams along the way.
In those jobs he dealt constantly with the outside companies a business depends on: the software, the payroll providers, the insurers, the accountants. He knows what questions to ask, what to look for in a contract, and how to run a proper process for comparing options rather than taking the first answer.
That’s the part there is never time for when you already have a job to do — and it’s the part we handle.
Gonzaga University, Accounting & Finance · EY · Fund operations · Controller · Business operations
Most companies don’t need to hire a whole department to stay on top of this. They just need someone whose job it is. Will Friedman — Founder
We work on a project-fee or monthly-retainer basis, depending on what you need. We’ll agree on the scope and pricing before work begins.
Happy to walk through how any of this would work before you commit to anything.
Send us a note about what’s going on. We’ll tell you whether it’s something we can help with, what it would involve, and what it would cost. If it’s not a good fit, we’ll say so.